At GanjaThai, we strive to provide the best customer experience possible when it comes to purchasing horticultural supplies online. We understand that occasionally you may need to return a product, and we are committed to making the return process fair and friendly. Please read our return policy below to understand our guidelines and procedures.
Eligibility for Returns
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- Products must be purchased directly from GanjaThai.co.th. We cannot accept returns for items purchased from third-party sellers or retailers.
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- Products eligible for return include horticultural supplies such as gardening tools, fertilizers, planters, lights, carbon filters and other related items.
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- To be eligible for a return, the product must be unused, undamaged, and in its original packaging. It should be in a resalable condition.
Timeframe for Returns
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- You may initiate a return within 30 days from the date of purchase. After this period, unfortunately we cannot accept the return.
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- Returns initiated within the 30-day timeframe are eligible for a refund or exchange.
Return Process
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- To initiate a return, please contact us via email or phone. Provide your order details, including the order number, product name, and reason for return.
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- We will guide you through the return process, providing you with a return authorization number (RMA) and the necessary instructions for returning the product.
Return Shipping
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- The customer should be responsible for the shipping costs associated with returning the product, unless the return is due to our error or a defective product.
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- We recommend using a trackable shipping method to ensure the safe return of the product. GanjaThai.co.th is not responsible for any lost or damaged items during the return transit.
Refunds and Exchanges
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- Once we receive the returned product and verify its condition, we will process your refund or exchange.
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- Refunds will be issued to the original payment method used during the purchase.
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- Exchanges will be subject to product availability. If the requested product is unavailable, we will gladly provide you with a refund.
Non-Returnable Items
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- Certain items are not eligible for return, including live plants, seeds, perishable goods, and customized products. Please note that these items are final sale.
Damaged or Defective Products
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- If you receive a damaged or defective product, please contact our customer support team immediately. We will provide assistance and ensure a swift resolution, including a refund, exchange, or replacement.
Customer Satisfaction
- At GanjaThai, we value your satisfaction and strive to resolve any issues promptly and fairly. If you have any concerns or questions regarding your return, please reach out to us and we will be happy to assist you. We appreciate your trust in GanjaThai.co.th and look forward to serving you again. Happy gardening!
*Please note that this return policy is subject to change without prior notice. We encourage you to review our return policy periodically for any updates.
